Product Manager · Product Owner

Turning complex systems into useful products.

18+ years leading enterprise and AI-powered products from discovery to launch, adoption, and continuous improvement.

About

Product leadership grounded in customer needs and measurable outcomes.

I bring clarity to ambiguous, cross-platform problems. My work spans AI-powered employee support, sports technology, payments, fraud and compliance. I use customer research, operational data, and experimentation to prioritize investments and shape intuitive workflows.

18+Years across product and technology

40%Increase in weekly active users at Preception

25%Revenue growth at Preception

Selected work

Products and platforms

AI · Enterprise workflows

Interoperability platform

At Fidelity Investments, leading discovery and roadmap development for an AI-powered platform connecting internal tools and workflows.

Prioritizing features with customer insights and operational analytics.
Designing automation and contextual data sharing to improve support efficiency.
Aligning engineering, architecture, operations, and data teams on tradeoffs.

Computer vision · Consumer SaaS

Preception soccer training

Owned the lifecycle of an AI-powered platform combining motion capture, mobile workflows, and performance analytics for personalized coaching.

Defined a roadmap covering 9+ core features.
Partnered on player tracking, pose estimation, and scoring models.
Improved engagement 30%, revenue 25%, and weekly active users 40%.

Financial services · Risk

AML and fraud monitoring

At Vancity, led enhancements to reporting, risk scoring, and case workflows across debit and digital payment channels.

Mapped KYC, monitoring, alert triage, and regulatory submission flows.
Defined requirements for rule tuning and reporting data quality.

Payments · Platform modernization

Enterprise payments

For banking clients including Central1, Mastercard, and RBC, shaped requirements across card issuing, routing, settlement, chargebacks, and disputes.

Translated network mandates and fraud controls into system and API requirements.
Identified friction and automation opportunities across payment flows.

Career

Experience

Product Consultant · Fidelity Investments

2024–Present · Raleigh, NC

AI-powered interoperability, product discovery, roadmap, delivery, and adoption.

Product Manager · Preception

2020–2024 · Vancouver, Canada

AI-powered soccer training across mobile, web, sensor data, and analytics.

Lead Business Analyst · Vancity Bank & Financials

2020–2022 · Vancouver, Canada

AML, fraud monitoring, regulatory reporting, and risk workflows.

Product Consultant · Banking clients

2016–2020 · Vancouver, Canada

Payment modernization for Central1, Mastercard, RBC, and NICA.

Sr. Software Analyst · American Express

2012–2015

Chip & PIN, EMV, secure card issuance, and data center modernization.

Software Analyst · Sapient

2008–2012

Web and mobile customer journeys and technical specifications.

Learning

Education & certifications

MS in AI Business Strategy, ongoing — Boston University
Bachelor of Engineering, Electrical & Electronics — University of Pune
Certified Product Manager — Pragmatic Institute
CSPO — Scrum.org
Customer Analytics — Wharton School of Business
UX/UI Design Essentials — California School of Arts
AI Essentials in Leadership — Oxford University

Recognition

Awards

Outstanding Contributor, Fidelity — 2026
Top Outstanding Contributor, Fidelity — 2025
North Star Award nominee, Vancity — 2021
RBC Lions Recognition — 2017
Amex Blue Award — 2013

Contact

Let’s connect.

For product leadership opportunities or a conversation about AI, customer experience, and complex platforms, reach out by email or LinkedIn.

Email me · LinkedIn

Contact links are placeholders until updated with the correct details.